Our team aims to give fast, friendly and well-informed support to every person. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer your questions, walk you through the features and help fix any problem, day and night.
Fill in the form and tell us how we can help. A member of the support team will review your request and reply as soon as possible, usually within one business hour.
Leave your details and a manager will get in touch.
By creating an account, you agree to our Privacy Policy and Terms of Use.
A personal manager will contact you within 24 hours.
We work from the capital of Chile. If you would like to visit, email us first so we can arrange the meeting.
There are two routes with different hours. Pick the one that fits how urgent your question is.
Personal managers are available 24 hours a day, every day, for people who already have an account or have left their details. If you leave your number in the form, we call you within 24 hours, and in most cases sooner.
If you are in the middle of a trade and something does not look right, this is the fastest route: your manager can go through the setup with you while it is happening.
Write to [email protected]. We reply usually under one business hour during support hours: Monday to Friday, 9:00 to 18:00 (mainland Chile time).
Outside those hours your message is logged and we answer at the start of the next business day, in the order it arrived.
Questions go to the Client Support and Compliance department. It is a single team so you do not have to repeat your story to several people.
If your query is a complaint, use the channel described on the complaints page, which sets out steps and response times.