Individual attention
They know your case, your level of experience and what you want to achieve, and adapt explanations to you. You do not get generic answers, but guidance for your situation.
Personal support with a dedicated manager
From the moment you register, a real person supports you: they call you, explain how the platform works and stay as your contact for whatever you need. This is what the service includes and how it is used.
Open your free account
By creating an account, you agree to our Privacy Policy and Terms of Use.
A personal manager will contact you within 24 hours.
What personal support is
A one-to-one format of support: one person assigned to you, by name, who knows your case.
On many platforms, support is a form or an anonymous chat. Here it is different: your personal manager is the one who calls you after registration, supports you through activation and setup, and remains available once you are trading. You do not have to explain your situation every time, because they already know it.
Their role is to guide you in using the platform and in the paperwork. They are not an investment adviser: they do not recommend what to buy, sell or how much to risk. Those decisions are always yours.
Advantages of one-to-one support
Five things that change when there is a person on the other side.
Help with activation
They guide you through identity verification and connecting your account.
Quick answers
They are available 24 hours a day, and email is usually answered in under one business hour.
Personalised information
They explain the reports and alerts of your account with examples of your own.
Ongoing support
They stay with you after activation, for as long as you use the platform, and if your manager changes you are told in advance and introduced to the new one.
What your manager can help with
Six frequent topics of conversation.
Account activation
Which documents to upload, how to upload them and what to do if a verification is rejected.
First steps
How to connect your exchange, create the API key and choose a first strategy.
Using the platform and the simulator
How to read the dashboard, set alerts and practise without real money.
Deposits and withdrawals
Methods, timelines, fees and the status of each request.
Updating your details
Changing your phone, email or payment method securely.
Questions about features
What each tool does, how they combine and what limits they have.
Who it is for
For people who prefer someone to walk them through it rather than reading manuals.
If it is your first time with crypto assets or with an automated platform, having a person explain every screen shortens the learning time a lot. If you already have experience, the manager serves as a shortcut for paperwork and for settling specific questions without waiting for written replies.
And if you do not want to be called, say so on the first conversation: you can choose to communicate by email only.
The service has no extra cost: it is included in all three plans, Basic, Advanced and Premium, and there is no charge per query. Whether you speak to your manager once or every day is up to you.
- 1
Registration
You leave your details and join the day's call list.
- 2
Contact with the manager
They call within 24 hours, introduce themselves and understand your situation.
- 3
Account activation
They support you through verification, security and the initial setup.
- 4
Ongoing support
They remain your contact for questions, deposits, withdrawals and changes.
Support channels and hours
Choose the channel according to urgency. All of them reach the same team.
| Channel | When to use it | Hours |
|---|---|---|
| Personal manager | Setup questions and emergencies | 24 hours a day, every day |
| Call-back | When you prefer to be called | Within 24 hours of the request |
| Queries that need a written record | Monday to Friday, 9:00 to 18:00 (mainland Chile time) | |
| Help centre | Guides and frequently asked questions | Always available |
- Email[email protected]. Reply usually under one business hour.
- Office hoursMonday to Friday, 9:00 to 18:00 (mainland Chile time).
- AddressAv. Apoquindo 3472, Las Condes, Santiago, Región Metropolitana, Chile
Deposits, withdrawals and support
One of the most common reasons people call.
Your manager can explain which payment methods exist and which suit you, how long each takes, which fees apply and which checks are asked for. They also go through the status of a deposit or a withdrawal with you, and tell you what is missing if something is held up.
What they cannot do is skip a verification or approve a payment on their own: those decisions are made by the compliance team. For the detail, see deposits and withdrawals and the withdrawal policy.
Your manager will never ask for passwords, second-step codes or API keys with withdrawal permission. If anyone does so in their name, cut off the communication and tell [email protected].
What your manager does not do
Knowing these limits avoids misunderstandings and protects you.
- They do not recommend which asset to buy or sell or how much to invest.
- They do not promise or suggest results, profits or recovery times.
- They do not handle your money or have access to your exchange to withdraw.
- They do not ask for keys, passwords or second-step codes.
- They cannot approve a verification or a withdrawal on their own.
If you ever feel pushed to deposit more, or promised results, stop the conversation and write to [email protected]. It is exactly the kind of thing we want to know about, and you can do it without consequences for your account.
Conversations may be recorded for quality and security, and are handled under the privacy policy.
Frequently asked questions about support
More in the FAQ.
How does the personal manager contact me?
They call the number you left on the form, within 24 hours, and can also write to your email. If you cannot pick up, you agree another time by message.
Will you help me if I have never traded?
Yes, it is what we do most. They explain the dashboard, the simulator and the alerts without jargon, and show you how to set limits before risking money.
Can I ask why something happened on my account?
Yes. Your manager can go through the audit history with you and explain which rule triggered and when. If there was a mistake on our side, we investigate it and reply in writing.
Which deposit and withdrawal questions do you resolve?
Available methods, fees, timelines, the status of a request and pending documents. They cannot speed up a withdrawal that is under verification, but they tell you what is missing.
Do they tell me what to buy or sell?
No. The manager explains the platform, but gives no investment recommendations and makes no decisions for you. Your investment decisions are yours.
How do I reach someone in an emergency?
Contact your manager, who is available 24 hours a day. If you suspect someone accessed your account, ask for an immediate lock and write to [email protected].
Talk to a person before you decide
Leave your details and your manager calls to answer your questions. No commitment to deposit. Trading carries a risk of loss.