Frequently asked questions

You complete the form with your first name, last name, email and mobile number, and that is it. Then your personal manager calls within 24 hours to explain the next steps. Opening the account is free.

An account at a crypto exchange in your own name, a phone with an authenticator app and a valid ID document. Also an amount you can lose without affecting your expenses. The rest you go through with your manager on the first call.

No. The platform is designed for people with no experience, and your manager supports you through the setup. Still, lack of experience does not lower the risk: you can lose money just like anyone else.

Yes. The dashboard works in your phone browser, with nothing to install. For the second security step you do need an authenticator app on the phone.

There is no monthly access fee. The costs are trading commissions, up to 0.58%, and third-party costs such as network or payment-provider fees, which are shown before you confirm. All the detail is on the fees page.

They appear on the confirmation screen, before you accept the trade, and also in the activity report. If something does not match what you saw, write to us with the transaction number and we will check it.

No. Nobody can guarantee profits in the markets. The results of simulations and of user opinions are individual examples and do not predict what will happen with your account.

The Basic plan starts with a capital of US$250 (about CLP 240,000). Advanced and Premium start from US$1,500 and US$5,000 respectively. It is not a fee: it is the capital you set aside for trading.

It analyses prices, volumes and volatility continuously and applies the strategies you switched on, always within the limits you defined. It does not skip your parameters or change strategy on its own.

Yes. You can use only the monitoring and alerts, or switch on strategies only on certain assets. Each feature is switched on and paused independently from the dashboard.

Notices of price moves, strategy status changes, limits reached and account activity. You receive them by email and can turn each type on or off.

It is a practice environment with sample data where you see how strategies behave without using real money. Your manager can show it to you on the first call.

Yes. All trading carries risk and you can lose part or all of your capital. Past results do not guarantee future results, and the risk page explains each case with recommendations.

According to the platform's description, there are mechanisms designed to react in periods of high volatility and they can stop trading. It is an aid and not a guarantee: it does not prevent losses or ensure that capital is preserved.

It is the risk that the exchange where your money sits has a problem, such as a bankruptcy, a hack or a suspension of withdrawals. That is why it makes sense not to concentrate all your capital with a single provider.

Invest only money you can lose, start with small amounts, set loss limits and review your strategies regularly. Also diversify and avoid deciding on impulse.

Not as a rule. Your trading funds are at your exchange and the platform connects with a read and trade API key. We do not ask for withdrawal permission, so we cannot take money out of your exchange.

Switch on the second step with an authenticator app, use a unique password, check your active sessions and never share codes with anyone. The full measures are on the security page.

Use the recovery link or your backup codes. If you do not have them, support runs an identity check with your ID card and a live photo. After access is restored, withdrawals stay on hold for a while as protection.

Write to support from the registered email. We delete your data according to the privacy policy, except what we must keep by law, and we help you withdraw any pending funds.

By email at [email protected] or through your personal manager, who is available 24 hours a day. Email is usually answered in under one business hour.

Pause the strategy from the dashboard and tell your manager. Together you review which parameters to correct and, if there was a mistake on our side, we investigate it and report back in writing.

Ask. Your manager explains it without hurry and can show you how it is used in the simulator. You can also read the getting-started guide and the articles.

Write to support with the subject "Complaint". You get a case number the next business day and a final reply within 15 business days at most, following the procedure described on the complaints page.