Risk disclosure

1. General warning

Trading crypto assets is a high-risk activity and is not suitable for everyone. Prices can fall quickly and you can lose part or all of your capital. Past results do not guarantee future results, and no figure published on this site, including user opinions and the calculator, is a promise of profit.

The risks below can also combine: a market fall during an exchange outage, for example, is worse than either on its own. Neither previous experience nor technology removes this risk. If anyone, a manager included, suggests otherwise, do not take it as a guarantee: it is not one.

Recommendation: invest only money you can lose without affecting your basic expenses, your debts or your emergency fund.

2. Market risk

Crypto prices can move sharply within minutes because of news, regulatory changes, decisions by large investors or the general mood of the market. An asset that rises today can fall tomorrow, and a heavy drop can cause significant losses before you manage to react.

For example, a 20% fall in a day is rare for traditional shares but has happened several times in crypto assets. If you trade with leverage, a move like that can consume your capital far faster.

Recommendation: decide in advance how much you accept losing on a strategy and set loss limits in the dashboard.

3. Liquidity risk

In very volatile moments or with thinly traded assets, it can be hard to execute an order at the expected price. The difference between the price you see and the price at which it executes is called slippage, and it can raise your costs or reduce your result.

Liquidity also changes through the day: weekends and international holidays usually have less volume. A market that looks smooth at three in the afternoon can look very different at three in the morning.

Recommendation: prefer high-volume assets and avoid trading large amounts in thin markets.

4. API and integrations

The connection to your exchange depends on an API key. A configuration mistake, an expired key or an exchange outage can stop orders from being executed or positions from being closed in time. A key that is poorly protected, or has excessive permissions, can also be used by third parties.

Some exchanges limit the number of requests per minute or change their APIs with little notice. When that happens, the platform may show connection errors until the integration is updated or your key is adjusted.

Recommendation: create keys with read and trade permissions only, never withdrawal, restrict them by IP and revoke them when you stop using them.

5. Counterparty risk and custody of funds

Your trading funds sit on an exchange or another provider outside SQM Financerra. If that provider fails, is hacked, faces a regulatory restriction or suspends withdrawals, you could lose access to your assets or face significant delays. Crypto assets generally have no state deposit guarantee.

The rules of each exchange can also change: fees, withdrawal limits, permitted countries or listed assets. These changes are outside our control and can affect your trades without notice.

Recommendation: tell your manager which exchange you use, do not concentrate all your capital with a single provider and check its reputation and terms.

6. Operational risks

Systems can fail: software bugs, infrastructure faults, internet cuts or delays in communication between services. A failure at a bad moment can leave an order unexecuted or executed late, with an effect on the result.

To reduce this risk we keep test environments and continuous monitoring, but no system is free of errors. Brief interruptions happen, which is why you should not depend on a single route of access. Our infrastructure is monitored around the clock, but failures in services we depend on, such as cloud providers or data feeds, can still reach your account.

Recommendation: check your dashboard regularly and turn on alerts so you hear quickly about any anomaly.

7. Cybersecurity and phishing

Data theft, unauthorised access and fake messages posing as companies are real risks in any financial service. If someone obtains your password or your codes, they could trade or try to withdraw in your name. The measures described on the security page reduce the risk, but they do not remove it.

The most common attacks in Chile combine calls and messages that pretend to be from a bank or a platform and ask for a code "to validate your account". That code must never be shared, not even with us.

Recommendation: switch on the second step, use a unique password and distrust messages that push you to act quickly.

8. Models and automation

Algorithms learn from past data and can fail when the market behaves differently: an unexpected event, a change of trend or a crisis. Artificial intelligence does not predict the future or guarantee results, and a strategy that worked for months can lose in a few days. Automation runs rules; it does not replace your responsibility to decide.

A model can also overfit: it works very well on past data and badly on new data. That is why we show performance reports without promising they will repeat, and your manager can help you interpret them.

Recommendation: understand the strategy you switch on, start with small amounts and review its performance calmly.

9. Service availability

The platform may be temporarily unavailable because of maintenance, technical faults or causes beyond our control. Meanwhile you may be unable to see your dashboard or change settings, although active strategies can keep running as programmed.

When we plan maintenance we warn in advance in the dashboard and by email. Unplanned faults are reported as soon as we confirm them, with an estimate of the restoration time.

Recommendation: keep your manager's contact and direct access to your exchange, so you can act from there if needed.

10. Before you start

Before depositing, make sure you understand how the strategy you are about to switch on works, how much you could lose in the worst case and which fees apply. Protect your account with the second step and supervise your strategies regularly.

Keep a record of why you started each strategy and what limits you set. When the market moves against you, that note is what lets you decide with a clear head rather than react to fear. Take the time you need. A good investment decision rarely requires urgency, and if someone pushes you to deposit today, that is a sign to stop and seek advice.

• Set a maximum acceptable loss and respect it.
• Begin with the minimum deposit while you learn.
• Ask your personal manager anything you do not understand.
• If you do not feel comfortable, do not trade. There is no hurry.